Roelien Pretorius

I am an organised and detail-oriented Operations & Administrative Professional with 6+ years of experience in property administration, client relations, office coordination and customer service across South Africa and the Netherlands. Throughout my career, I have progressed through multiple roles and earned three promotions through strong performance, leadership and reliability. My experience includes office and operations coordination, financial administration, invoice and debit order processing, client and stakeholder communication, confidential documentation, meeting coordination, audit preparation and process improvement. In my most recent role at Greystar Netherlands, I supported residents throughout the leasing and move-in process, managed administrative and property data, used Yardi, CRM Flex and Maintenance Manager, contributed to KPI reporting and trained new team members. I am proactive, reliable and adaptable, with strong attention to detail and a practical approach to problem-solving. I enjoy creating structure, managing multiple priorities and finding solutions while maintaining excellent customer service. I am looking for a remote opportunity in Administration, Operations, People Coordination, Customer Support or a similar role where I can contribute my experience while continuing to grow professionally. I am actively learning Dutch and can already understand quite a bit. While my spoken Dutch is still developing, I am motivated to improve. I have excellent English communication skills and experience working in international environments. I also bring valuable skills from the year I spent raising my baby. I see this as personal development rather than a gap. It strengthened my patience, adaptability, responsibility, empathy and ability to prioritise, stay calm when plans change and think on my feet. I am ready for my next opportunity and excited to bring my experience, strong work ethic and willingness to learn to a remote team.