Rocío Celeste Quiroga

Customer Support Specialist with 10+ years of experience delivering high-quality support in remote and on-site environments across gaming, telecommunications, and public services. Experienced in managing high-volume ticket queues, resolving customer issues efficiently, and collaborating with cross-functional teams to improve user experience. Most recently, I helped build and manage the support operations for the mobile game Doctor Who: Lost in Time in collaboration with BBC Studios and East Side Games, handling Zendesk tickets, escalating bugs, and improving first-contact resolution through documentation and FAQs. Skilled in Zendesk, CRM tools, Google Workspace, and remote collaboration platforms. Known for being organized, reliable, and solutions-oriented while maintaining strong customer satisfaction in fast-paced environments.