Richmond Nsiah Duah

IT professional with 2+ years of hands-on experience in technical support, system administration, and cybersecurity. Currently seeking remote entry-level IT positions where I can leverage my troubleshooting skills, security knowledge, and customer service experience to help teams maintain reliable technology operations. My background includes providing Help Desk support for 50+ users across broadcast and educational environments, where I handled everything from password resets and software troubleshooting to network security monitoring and user access management. I'm comfortable working independently in remote settings and have consistently maintained high user satisfaction through clear communication and efficient problem resolution. I hold a CompTIA Security+ certification and have built a home lab environment where I practice SIEM monitoring, vulnerability assessment, and incident response. This hands-on experience complements my formal education in Information Technology and gives me practical skills that go beyond theory. I'm particularly skilled at: - Providing technical support via ticketing systems, email, and phone - Troubleshooting Windows and Linux systems - Managing user accounts and access permissions - Creating documentation and knowledge base articles - Supporting remote users across different time zones - Applying security best practices to everyday IT operations I'm available to work at all hours and I also have reliable internet connectivity. I'm a quick learner who stays current with technology trends, and I'm genuinely interested in roles involving IT support, system administration, data entry, cybersecurity operations, or technical customer service. I'm looking for opportunities with companies that value clear communication, continuous learning, and building strong remote team cultures.