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Richard John

Richard John

Senior Customer Success & Delivery Leader | Enterprise SaaS | Driving Adoption, Retention & ROI | PMP

United Kingdom UTC+0
English
Native
Remote Exp.
3+ Years
US Overlap
6+ Hours
Availability
Immediate
Experience
15 yrs
Salary
$65k+

Customer Success Manager with 15+ years’ experience owning global SaaS portfolios, accelerating onboarding, driving adoption, and protecting ARR across complex, multi stakeholder environments. Known for proactive risk management, structured delivery, and data driven decision making. Strong communicator with cultural awareness and a track record of improving retention, reducing escalations, and enabling measurable customer outcomes.

At a glance

Level Senior
Experience 15 years
Education Bachelor's
Political Science
Compensation From $65,000/yr
$50/hr
Looking for
Full-Time
Open to
Video Interview
Paid Trial
Background Check
NDA
Message Richard — Coming Soon

Skills

Customer Relationship Management Project Management Strategic Planning Test Automation Professional Services Typing Stakeholder Management Note Taking Microsoft Word Microsoft Excel Microsoft Power Point Google Drive File Management Client Relationship Management Product Knowledge Chatbot Active Listening Risk Analysis

Membership Details

Member Since

August 11, 2026

Last Active

9 days ago