Rich Nagel

IT Support leader with 34+ years of technical service delivery experience, including nearly three decades leading Help Desk operations at BNP Media, a national B2B media company. Proven track record building and coaching high- performing support teams, driving customer satisfaction outcomes, and translating technical complexity into clear customer outcomes. Adept at leading distributed, fully remote support teams across Tier I to escalation structures. Comfortable operating in regulated, compliance- driven environments and quickly building fluency in new ticketing platforms and service standards.