Ricardo DeJesus

I’m a customer experience and operations professional with 15+ years of experience in high-volume environments, including customer support, technology, sales, team leadership, and business operations. In my current role at T-Mobile, I provide advanced technical support, troubleshoot complex customer issues, educate customers on mobile, IoT, and smart-home technology, and serve as a shift lead and keyholder. I also train and onboard new employees while consistently performing among the top 10% of the company in overall sales and maintaining a 10/10 customer satisfaction score for the year. Before T-Mobile, I held management roles leading teams of 15–25+ employees, with responsibility for staffing, scheduling, inventory, performance, and day-to-day operations. I also have hands-on technical experience with home automation, A/V, networking, and surveillance systems, as well as experience managing customer projects from scheduling through completion. I’m now looking for a remote Customer Success, Account Management, Customer Support, or Operations role where I can use my experience solving problems, building customer relationships, improving processes, and supporting teams. I’m particularly interested in a company that values strong communication, accountability, customer experience, and work-life balance.