Ricardo Baez

I help companies reduce IT overhead and improve operations through endpoint management, automation, and AI-driven solutions. With 5+ years of experience supporting enterprise environments, I specialize in troubleshooting complex technical issues, managing endpoint systems, and improving reliability across Windows, VDI, and cloud-based infrastructures. I’ve worked with tools like Microsoft Intune, Azure Active Directory (Entra ID), Citrix, and VMware, and have built automation solutions using PowerShell and Python to reduce manual workload and improve response times. Recently, I’ve expanded into AI-driven solutions, developing automation systems and chat-based tools that help businesses streamline processes, capture leads, and enhance customer engagement. I’m currently building AI-powered chatbot systems that enable businesses to automate conversations, qualify leads, and improve conversion rates. I thrive in remote environments and am comfortable working across time zones, with a focus on clear communication, reliability, and delivering measurable results. I’m seeking remote opportunities where I can combine my IT expertise with automation and AI to create meaningful impact and drive efficiency.