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Reggie Gazmen

Reggie Gazmen

SENIOR TECHNICAL CUSTOMER SUCCESS & CS OPERATIONS LEADER | CCaaS, NICE CXone, GAINSIGHT & AI-POWERED CX

Canada UTC-8
English
Fluent
Remote experience
3+ years
US overlap
2-4 hours
Availability
Available now
Experience
15 yrs
Compensation
$125k – $200k

Senior Customer Success leader with 10+ years in B2B SaaS, CCaaS and cloud platforms, managing enterprise customer journeys across onboarding, product adoption, value realization, retention, renewal readiness, expansion and advocacy. Trusted advisor with a record of improving adoption, satisfaction and account growth through customer education, executive value conversations, KPI design and usage insights. Combines empathy, technical fluency and AI-powered analytics to translate complex business goals into measurable outcomes with Sales, Account Management, Product and Engineering.

At a glance

Level Lead
Experience 15 years
Education Bachelor's
Computer Science
Compensation $125,000 – $200,000/yr
$60/hr
Looking for
Full-time Part-time Contract
Open to
Video Interview
Background Check
NDA
Messaging coming soon

Skills

Technical Writing Technical Analysis Business Management Business Analysis Software Development Project Manager Project Management Account Management Customer Support Management SaaS Cloud Services Cloud Computing Software Software QA Testing AI Tools AI Automation Revenue Management Artificial Intelligence Analytics Analytics - Data Lake Analytics Analytics - Data Lake Storage AWS Integration Stotage - S3 Risk Analysis Risk Assessment Account Retention B2B Helpdesk Support IT Technical Support

Membership Details

Member Since

August 29, 2026

Last Active

a month ago