Refik Hiseni

I am a multilingual customer support and IT professional based in Skopje, North Macedonia, with more than seven years of experience across client communication, customer accounts, technical support, virtual assistance, sales, software testing, and digital services. In my current role as an Assistant IT Manager at International Balkan University, I support staff and students, troubleshoot technical issues, maintain reliable systems, and explain solutions clearly to users with different levels of technical knowledge. As a freelance Software Tester, I identify problems, document reproducible steps, provide clear evidence, and verify solutions. My previous experience as a Debt Collector, Virtual Assistant, and Sales Agent strengthened my ability to manage customer records, follow up on open matters, present services, and communicate patiently and professionally. I am fluent in English, Albanian, Macedonian, and Turkish. I am organized, dependable, comfortable using online tools, and experienced in working independently. I am currently seeking a remote live chat support, customer service, technical support, or virtual assistance position where I can combine my communication skills, technical knowledge, and customer-focused approach.