ready4hire.brittany

Customer Success and Client Retention professional with 8+ years of remote experience supporting customers, driving renewals, and improving revenue outcomes across fintech, SaaS-adjacent, and healthcare-regulated environments. I specialize in owning the customer lifecycle — from onboarding and engagement to retention and expansion — using CRM platforms such as Salesforce, Zendesk, and HubSpot to optimize workflows, automate follow-ups, and track customer success metrics. Career highlights include: • Driving 15–25% revenue growth through renewals, upselling, and proactive engagement • Reducing churn through SOP-driven processes and data-informed outreach • Leading and mentoring remote teams and building scalable playbooks • Supporting customers in high-volume and regulated environments with accuracy and empathy I’m known for blending systems thinking, customer advocacy, and operational discipline to help teams scale without sacrificing the customer experience.