Ranjith Kumar

I am a ServiceNow Developer with 4 years of professional IT experience, specializing in ITSM, HRSD, and CMDB modules. My expertise spans the design, configuration, and automation of ServiceNow applications to streamline IT service delivery and enhance business efficiency. In ITSM, I have worked extensively on Incident, Problem, and Change Management, ensuring compliance with ITIL standards while improving SLA tracking and workflow automation. I have also developed and customized Service Catalog items with client scripts, Business Rules, and integrations to optimize request fulfillment. My HRSD experience includes hands‑on work with case management, lifecycle events, and HR workflows, enabling secure visibility and efficient employee services. Additionally, I have CMDB exposure, focusing on CI class design, relationship mapping, reconciliation, and CMDB health checks to maintain data integrity. I am skilled in REST/SOAP integrations, Import Sets, and Transform Maps, with strong knowledge of Agile methodologies and ITIL processes. Currently, I am seeking remote contract‑to‑hire opportunities where I can leverage my ServiceNow expertise to deliver impactful solutions across ITSM automation, HRSD workflows, and CMDB management.