Raju B

Remote Operations & Service Delivery Manager with 10+ years of experience in Customer Support, Contact Centre Operations, Backend Operations, and Process Excellence. Six Sigma Green Belt certified professional specializing in SLA management, KPI performance tracking, quality improvement, attrition reduction, and data-driven operational strategy. Experienced in leading distributed teams, managing client escalations, optimizing CRM workflows, improving CSAT, and implementing continuous improvement initiatives. Strong background in reporting, governance, stakeholder management, and cross-functional coordination. Open to remote full-time or freelance roles including Operations Manager, Service Delivery Manager, Customer Experience Manager, Backend Support Specialist, Virtual Assistant (Admin Support), CRM Operations, and Remote Operations Consultant. Available for immediate remote opportunities.