Rajesh jr

Customer Success and Operations Leader with 13+ years of experience driving customer experience and service operations across B2B and B2C environments. Proven expertise in leading large, Pan-India customer success teams (120+), managing multi-channel support, and resolving executive, legal, and social media escalations. Strong background in Customer Success Management, CX transformation, SLA & CSAT optimization, CRM implementation, escalation and risk management, vendor and franchise operations, and cross-functional stakeholder collaboration.