rajat Bhalla

Customer Operations and Support professional with over 20 years of experience in customer service, technical support, customer success, team leadership, quality assurance, training, and operations management. Proven track record of leading teams, improving customer experience, managing escalations, and driving operational excellence in international support environments. Throughout my career, I have successfully contributed as an individual performer, mentor, trainer, team leader, and operations manager, giving me a well-rounded understanding of customer-facing and operational functions. My expertise includes customer support, technical support, service delivery, workforce management, quality monitoring, process improvement, reporting, and team development. Following a planned family caregiving break, which has now been fully resolved, I am fully available and eager to contribute. I am primarily seeking remote opportunities in Customer Support, Customer Success, Operations, Service Delivery, Quality, Training, Team Leadership, and related functions. However, I remain open to a wide range of customer-facing, operational, and support roles where my experience, adaptability, and commitment to excellence can add value. Seeking remote opportunities in Customer Support, Customer Success, Operations, Service Delivery, Quality, Training, Team Management, or related functions. Open to both leadership and individual contributor roles where I can leverage my vast years of customer operations and support experience to drive customer satisfaction, team performance, and business growth.