Rabindra Singh

TICKETSEARCH Product Support & Event Specialist August 2021 – August 2025 Experienced in website management, event coordination, and client support, with a proven ability to customize and maintain websites, manage event logistics, and enhance user experiences. Skilled in cross-functional collaboration, product development, and client training. Strong background in market research, customer feedback analysis, and implementing system improvements that drive client satisfaction and engagement. EMERGE BPO AUGUST Operations Manager Results-driven operations leader with expertise in call center management, team recruitment and training, and performance optimization. Skilled in analyzing metrics, resolving escalated issues, and ensuring compliance with policies and client requirements. Experienced in developing process improvements to enhance service quality, reduce turnaround times, and strengthen client relationships. Operations Supervisor DEC 2020 – Aug 2021 Experienced call center supervisor with a strong background in overseeing daily operations, monitoring performance, and ensuring SLA compliance. Skilled in coaching and training staff to improve service quality, resolving escalated customer concerns, and supporting workforce planning. Adept at generating performance reports and providing data-driven insights to guide operational decisions and enhance productivity.