Prasoon Kumar Mishra

Results-driven Customer Success and Account Manager with 4+ years of experience managing high-value client portfolios across SaaS, digital marketing, and pharma sectors. Proven ability to onboard, retain, and grow accounts maintaining 95%+ customer satisfaction, driving 35% YoY upsell growth, and achieving a 20% improvement in client retention. Skilled at building long-term relationships with key stakeholders, running QBRs, identifying expansion opportunities, and collaborating cross-functionally to deliver outcomes that exceed client KPIs. Experienced working with US, EU, and Indian clients across B2B and B2C environments.