Philippa Boys

I’m an experienced Technical Author with over 20 years of hands‑on experience creating clear, accurate and user‑focused documentation for SaaS, CCaaS and legal technology platforms. I specialise in transforming complex technical concepts into content that users can trust — from Help systems and User Assistance to Release Notes, API‑adjacent content, internal procedures and product lexicons. Across my career, I’ve worked closely with Product, QA, Engineering, UX, Sales and Marketing teams to deliver documentation that supports product launches, improves customer experience and raises internal content standards. I’m an advanced MadCap Flare user, confident with Confluence, Jira, Azure DevOps and a wide range of authoring and testing tools. What I’m known for: • Implementing documentation standards, tone of voice and style guidelines • Creating scalable content structures and information architecture • Improving release note workflows and documentation processes • Auditing and modernising legacy content • Building lexicons and terminology frameworks • Collaborating across teams to improve clarity, consistency and quality • Supporting new product launches with complete user assistance packages • Mentoring and supporting colleagues with writing, editing and documentation best practice I’m currently exploring new opportunities as a Technical Author where I can bring my experience, energy and attention to detail to a team that values high‑quality documentation and continuous improvement. If you’re looking for someone who can elevate your documentation, strengthen your content processes and work seamlessly with cross‑functional teams, I’d love to connect.