Peter Canzani

Director-level Customer Success and Operations leader with ~20 years of experience driving revenue growth, retention, and operational transformation across healthcare, diagnostics, and SaaS environments. I’ve led national portfolios, delivered 20%+ revenue growth, and improved operational efficiency by ~75%, operating at the intersection of strategy, execution, and customer impact. I specialize in owning complex enterprise relationships and scaling customer success into a revenue-driving function. My experience includes optimizing end-to-end customer journeys, driving adoption and expansion, leading executive stakeholder engagement, and delivering measurable ROI through success planning, QBRs, and data-driven insights. I partner cross-functionally across product, sales, clinical, and operations teams to align customer needs with business strategy and improve outcomes at scale. While my background is rooted in healthcare and biotech, my core strengths (enterprise account management, operational excellence, and customer-led growth) translate across industries. I quickly adapt to new environments, navigate complex stakeholder ecosystems, and drive results in fast-paced SaaS, AI, and technology-driven organizations. I’m also open to adjacent roles, including Customer Success Operations, Revenue/Growth Operations, Strategic Accounts, Partnerships, and broader Operations leadership. Seeking remote Senior CSM, Manager, or Director roles where I can drive retention, expansion, and scalable growth.