Peace Nnaji

I am a Medical Virtual Assistant and Customer Service Specialist with 5+ years of remote experience supporting healthcare practices and US-based businesses. I combine clinical knowledge with strong communication skills to deliver reliable, professional, and patient-centered administrative support. On the medical side I specialize in care coordination, patient outreach and follow-up, appointment scheduling, insurance verification, prior authorizations, EHR and EMR documentation, and HIPAA-compliant record management. I am a Certified Nursing Assistant which means I understand healthcare from the inside, not just the administrative side. On the customer service side I have managed 50+ daily inbound and outbound interactions across phone, email, and chat, maintained CRM records, resolved issues efficiently, and consistently delivered a professional and friendly experience to every client and customer I have worked with. I am proficient in Google Workspace, Microsoft Office Suite, Notion, Trello, Monday.com, Slack, Zoom, RingCentral, Zendesk, Canva, and various EMR and EHR platforms. I am micro1 certified, HIPAA trained, and hold a BSc in Biochemistry. I am available across US, UK, and Canadian time zones, comfortable working independently, and committed to showing up consistently and delivering quality work every single day.