Pavel Tsvetkov

Application Support Engineer with nearly 5 years of enterprise IT operations experience in a large-scale, mission-critical environment. Maintained 99.9% system availability across 75+ enterprise applications and 300+ integration interfaces serving 70.000+ users in 60+ countries for a global Top-10 medtech leader. Deep expertise in ITIL-aligned incident and change management, proactive performance monitoring, root-cause analysis, and cross-functional coordination. Fluent in English (C1) / German (C1).