Paulo Andres Solis

• Managed calls and communications with clients to remind and negotiate pending payments. • Followed up on accounts receivable and updated information in internal systems. • Prepared periodic reports on overdue accounts and acquired commitments. • Sent reminders and formal collection notifications through different channels. • Handling inbound and outbound calls for debt management and portfolio administration. • Contacting delinquent clients through multiple communication channels. • Preparing and submitting collection management and control reports to the supervisor. • Identifying opportunities for debt recovery within the existing portfolio. • Requesting client information, receiving and classifying documents, and ensuring proper filing.