Paula Miles

Customer Success, Healthcare Support, and Client Operations professional with 7+ years of experience across remote contact center, healthcare, Medicare, claims, billing, financial account, and customer care environments. Experienced leading teams of 12–30, coaching performance, conducting QA reviews, managing attendance/adherence, resolving escalations, and improving customer experience outcomes through strong communication, documentation, and follow-through. Skilled in claims and billing support, Medicare member services, CRM documentation, account resolution, KPI tracking, process improvement, and cross-functional collaboration. Known for helping customers and members navigate complex issues with accuracy, empathy, confidentiality, and professionalism. Seeking a remote role in Customer Success, Client Success, Healthcare Support, Revenue Cycle, Claims/Billing Support, or Customer Operations where I can bring leadership, problem-solving, and service excellence to a growing team.