Major Incident Manager with 10 years of experience with ITIL v3
Results-driven IT Operations and Major Incident Manager with extensive experience leading critical incident response, IT service management, and cross-functional teams in 24/7 enterprise environments. Skilled in ITIL processes, ServiceNow, root cause analysis, stakeholder communication, and operational excellence. Proven ability to improve service reliability, drive process improvements, and deliver exceptional customer outcomes.
Member Since
June 27, 2026
Last Active
2 months ago
