Customer relations and client operations professional with 7+ years of experience in stakeholder coordination, service delivery, and distributed team management across East, Central, and West Africa. Proven track record in high-volume customer support (80 to 100 daily interactions), escalation resolution, account coordination, and building client relationships at scale, managing a network of 150 contributors across 39 countries. Consistently delivered 85%+ first-call resolution, 95% CSAT, and 90% on-time turnaround. Equally comfortable managing a CRM queue or aligning an international team.
I'm a senior customer service professional with seven years of experience managing high-volume client interactions and distributed teams across international environments. In my current role at ARD, Germany's national public broadcaster, I oversee a contributor network of 150 people across 39 countries, maintaining 90% on-time delivery and 95% client satisfaction while serving as the primary escalation point for complex, deadline-driven situations. I bring hands-on experience with Salesforce and Zendesk, a track record of driving retention and resolution metrics, and the kind of cross-cultural communication skills that come from actually working across borders every day. I'm looking to bring that experience to a senior customer service role where operational rigour and genuine client relationships both matter.
Member Since
May 19, 2026
Last Active
a month ago
