Palavi Singh

Hello, my name is Pallavi. I have over 7 years of experience in customer service, team leadership, and operations across international and domestic processes. I started my career with Teleperformance, where I supported the Coca-Cola India process and gained experience in customer handling, performance monitoring, quality management, and process improvement. Over the years, I have worked with organizations such as UNICEF India, Fusion BPO, Globiva, and Telus International, handling customer support, team management, stakeholder communication, and operational excellence. My strengths include people management, coaching and mentoring teams, problem-solving, performance management, and delivering customer satisfaction while meeting business KPIs. I am comfortable working in fast-paced environments and adapting to new tools and processes.