Pablo

Bilingual professional with extensive experience as a telephone interviewer, where I spent years talking with people every day, listening carefully, and handling difficult or unexpected situations over the phone. While my direct customer service experience is more limited, the core skills are the same: clear communication, patience, and finding solutions quickly. I also run my own online shop on Etsy, where I answer customer questions and manage orders and after-sales support myself. I am fluent in Spanish and English, both written and spoken. I stay calm and professional with every kind of customer, and I am eager to apply my communication skills to chat and email support. I learn new tools quickly, work well independently, and care about doing the job accurately and well. Key Strengths Extensive phone communication experience (telephone interviewing) Problem solving: resolving issues and handling objections in real time Fluent Spanish/English, written and verbal Active listening and empathy Accurate data recording and attention to detail Reliable, self-motivated, and comfortable working remotely Fast learner, open to training in new support platforms Experience Telephone Interviewer, [Company], [Dates]: Conducted a high volume of calls, followed scripts and procedures accurately, recorded responses carefully, and resolved problems that came up during calls.