Oneal Rosero

User-obsessed Product Experience Specialist with a proven track record of scaling B2C support and troubleshooting complex technical issues for global remote teams. Possesses a strong user-first mindset with deep experience turning high-signal feedback into actionable product improvements. Adept at bridging the gap between end users and engineering by investigating edge cases and delivering crystal-clear support. Highly passionate about improving support stacks and exploring generative AI tools, recently utilizing ElevenLabs to test and refine audio workflows. Combines a technical background with a sharp problem-solving approach to move fast, unblock users, and deliver world-class customer experiences.