Omotolani Junaid

I am a Customer Success and Operations professional with over 7 years of experience helping B2B SaaS companies retain customers, build scalable processes, and turn operational chaos into systems that actually work. My background spans content operations, product management, onboarding, and customer success across remote-first US and Canadian companies. I not only help companies manage accounts and retain customers, but I also build the infrastructure around them. I've designed onboarding workflows, created SOPs from scratch, managed multi-stakeholder relationships, and consistently served as the person clients call before things go wrong. Beyond my professional roles, I built Cusfolio, which is a live, AI-powered account briefing tool for Customer Success Managers, and facilitated a portfolio-building masterclass for a 500-person CSM training community. I understand what it takes to build something from zero, which means I bring founder-level ownership to every team I join. I work best in small, fast-moving SaaS environments, Series A/B stage, founding CS roles, or ops-heavy customer success positions where there's real work to be done and no playbook handed to you on day one. I'm currently seeking full-time remote Customer Success or CS Operations roles with global teams.