Oluwatoyin Adokoniyi

With over two years of hands-on experience delivering customer support across US-based remote roles including positions in financial services, logistics coordination, and educational services I am confident I can hit the ground running and consistently meet your service quality standards. In my most recent role as an Associate Customer Service Representative at Mazda Financial Services (USA, Remote), I handled high volume inquiries covering auto finance accounts, loan payments, billing concerns, and account discrepancies. I documented every interaction using CRM systems in full compliance with data privacy standards, and collaborated closely with internal teams to resolve complex customer issues all while working US business hours from Nigeria. Prior to that, as a Dispatch Coordinator at Dispatch With Esther (USA, Remote), I maintained a 98% on-time delivery rate while managing multi-state operations a role that sharpened my ability to stay calm, organised, and solution focused under pressure. I have also supported client onboarding, CRM management, and email campaigns at Insightly Educational Services, where I helped improve client retention by 25%. I am fully comfortable working US night-shift hours, have a stable and reliable internet connection, and bring strong written and verbal communication skills to every interaction. I am results-driven, detail-oriented, and genuinely passionate about delivering exceptional customer experiences.