oluwafemi Oloyinbo

I'm a customer support professional with over 6 years of experience helping people get real answers, fast. I've spent my career on the front lines — handling 60-80 inbound calls a day for a national insurance provider, coordinating client communications for a construction company, and supporting customers through a global BPO. Along the way, I've become fluent in tools like Zendesk, Talkdesk, and Five9, and I've built a habit of documenting everything I touch, from case notes to knowledge-base articles, so problems get solved once and stay solved. Before moving into support, I spent nearly three years as a team lead, training and coaching staff while managing over 50 accounts daily with zero delinquencies — so I know what it's like on both sides of an escalation. I'm currently working through a cybersecurity certificate, which fits naturally with my interest in identity, fraud prevention, and the technical side of the products I support. What I bring to a team isn't just call-handling speed — it's patience, clear documentation, and knowing exactly when to solve something myself versus loop in someone more senior. I'm fully remote-ready and comfortable working flexible hours across time zones. -