Oluwabukola Makinde

I am a Customer Service Specialist with over five years of experience in customer engagement, sales support, and relationship management. I’ve worked across healthcare, insurance, and sales, handling high‑volume inbound and outbound calls, resolving complex client concerns, and building strong B2B and B2C relationships. During this time, I achieved two key results: at Bright Health USA, I drove plan enrollments by converting prospects through clear communication and objection handling; and at the National Agency for the Control of AIDS, I successfully coordinated with internal teams and external partners to resolve sensitive client issues and deliver effective support. For my next role, I am seeking a remote Customer Success Associate position where I can leverage my communication skills, CRM expertise, and cross-functional collaboration skills to help customers maximize value, feel supported, and build lasting partnerships.