Nseobong Umoren

I am a Virtual Assistant and Short-Term Rental Operations Specialist with 2 years of hands-on experience supporting Airbnb operations, guest communication, administrative tasks, and day-to-day business activities remotely. I specialize in keeping operations organized, responding to inquiries, and managing calendars and bookings. I manage guest flow from booking confirmation to final review, resolving guest issues professionally. In my recent Airbnb co-hosting work, I optimized a 3-bedroom property's title, description, and photos, increasing listing views from 30 to 70 in a week. The optimization generated new inquiries and contributed to the property's first booking within a month. I also coordinate cleaners and maintenance, communicate with guests before and during their stays, and manage booking-related tasks to create a smooth guest experience. Beyond short.term rentals, I bring experience in customer service, administrative support, data entry, inbox management, and digital tools including Google Workspace, Airbnb, HubSpot, Zendesk, Trello, Asana, ClickUp, Notion, Canva, ChatGPT, and Claude. I am currently seeking remote opportunities as a Virtual Assistant, Customer Support Specialist, Executive/Administrative Assistant, or Short-Term Rental Operations Assistant, where I can take ownership of tasks, support clients and teams, and help keep daily operations running smoothly.