Nseobong Umoren

I help businesses deliver exceptional customer experiences through fast, empathetic, and solution-focused support. With hands-on experience providing email, chat, and phone support, I troubleshoot Windows and Microsoft Office issues, assist with account access and password resets, and document solutions clearly for both customers and internal teams. I am proficient with tools such as Zendesk⁠, Freshdesk⁠, Intercom⁠, Google Workspace⁠, and Microsoft 365⁠, and I adapt quickly to new platforms and workflows. Beyond customer support, I work as a Short-Term Rental Virtual Assistant, helping Airbnb⁠ hosts optimize listings, manage guest communication, coordinate calendars, and conduct market research to improve occupancy and guest satisfaction. I am organized, calm under pressure, and committed to delivering results. I thrive in remote, asynchronous environments and enjoy collaborating with teams to solve real problems. Open to remote roles in Customer Support, Technical Support, IT Help Desk, Customer Success, and Virtual Assistant services