Kili Malikia

I am a Customer Support Specialist with 5+ years of experience handling Email Support, Live Chat, and Customer Service. In my previous roles, I helped 100+ customers per day via chat and email, resolved issues within 2 hours average response time, and maintained a 98% customer satisfaction rating. I am skilled in Zendesk, Intercom, Gmail, and CRM tools. I specialize in clear communication, problem-solving, and turning frustrated customers into happy ones. I am fluent in English and Swahili, and I am based in Dar es Salaam, Tanzania with reliable internet and a quiet workspace. I am looking for a full-time remote Customer Support or Live Chat role where I can use my communication skills to help customers and grow with the company.