Nkosinathi Desmond Mbengo

My name is Nkosinathi Desmond Mbengo, a BA Development and Management graduate from a reputable university. With a proven track record of good academic performance majoring in public administration and management. I am a considerate communicator, always listen fully to work out issues and respond promptly when I understand the required solution. I am detail oriented customer service representative passionate about building valuable relationships. With over 2 years’ experience as a sales representative driving business revenue through identifying client needs and providing product solutions. My main tasks included fostering positive brand interactions, processes sales, handling objections and updating accounts. I understand that call center agents are measured on activity, so here are my numbers: - I received an award for top legal seller (100% over legal target). - Consistently among the top 2 – 3 employees for customer satisfaction. I am a competent data analyst, with hands on experience of software and data management systems e.g. Salesforce.com and Microsoft Excel. Working as a data analyst with over 1-year experience creating data visualizations to identify trends and patterns for business development support programs (BDSPs). My adeptness at presenting data to an audience using the latest visualization systems is also an asset.