Nkiruka Echemunor

Customer Support Representative with 3+ years of experience delivering exceptional customer service and building lasting customer relationships. Skilled in handling customer inquiries through live chat, email, and phone while resolving issues quickly and professionally. Experienced with CRM and support tools including Zendesk, Freshdesk, Intercom, HubSpot, Slack, Trello, and Monday.com. Recognized for maintaining high customer satisfaction, meeting SLA targets, and communicating with empathy and professionalism. Passionate about helping customers succeed and eager to contribute to a remote team that values outstanding service and continuous improvement.