Nivash Edison

Customer-focused Customer Support Specialist with hands-on experience in ticket resolution, escalation handling, and SLAcompliance across remote support environments. Proven track record of exceeding First Call Resolution (FCR) targets, optimizing Average Handling Time (AHT), and improving vendor response times by 30% through process automation. Combines strong client relationship management with data analysis skills in Power BI, Tableau, and Power Query to turn customer feedback into actionable service improvements. Engineering background strengthens analytical and crossfunctional communication skills. Open to international relocation for the right opportunity.