Nitish Kumar

Accomplished Operations Management professional offering a robust background in steering large-scale voice operations, currently managing critical customer retention strategies for Comcast at Concentrix. Acknowledged for a unique blend of customer-centric operational leadership and systematic quality assurance, backed by an ISO 9001:2015 Quality Management Systems Internal Auditor certification from MSME, Govt. of India. Expert in diagnosing operational bottlenecks, designing robust corrective action plans, and maintaining an audit ready culture while consistently achieving SLA and CSAT targets in high-stakes retention environments.