nisha.ece.gupta

Senior Program Manager with 11+ years of experience in E-commerce, Supply Chain Management, Logistics Operations, Control Tower Operations, Cost Optimization, Network Planning, and Business Transformation across Flipkart, Amazon, and Delhivery. Currently leading cost and planning initiatives at Flipkart, driving end-to-end supply chain efficiency across Fulfillment Centers, Sort Centers, Last-Mile Operations, and Quick Commerce networks. Proven track record of delivering large-scale cost reduction programs, process improvements, network optimization, productivity enhancement, and data-driven decision-making. Experienced in managing cross-functional programs involving Operations, Product, Finance, Analytics, Planning, and Technology teams. Successfully led high-impact initiatives resulting in multimillion-rupee savings, SLA improvements, operational excellence, and enhanced customer experience. Strong expertise in Program Management, Supply Chain Strategy, Transportation, Last-Mile Delivery, Warehouse Operations, Capacity Planning, Network Design, Business Intelligence, SQL, Python, Power BI, and Stakeholder Management. At Amazon, led large-scale operational and customer experience programs supporting millions of shipments and global customer-facing processes. At Delhivery, managed B2B and B2C logistics operations, network performance, and service-level excellence. Seeking Senior Manager / Program Manager / Supply Chain Transformation / Operations Excellence / Business Strategy roles in E-commerce, Technology, Logistics, Quick Commerce, Retail, and FinTech organizations, with preference for Bangalore-based, Hybrid, or Remote opportunities.