Nikki Bown

As a Product Operations and Voice of Customer Program manager, I help product teams stay close to their customers, building the programs, infrastructure, and AI-powered systems that turn scattered feedback into product decisions. I build Voice of Customer programs from the ground up and scale them into a company-wide strategic function. That means designing survey infrastructure, standing up AI-powered triage pipelines, embedding VoC into product launches, and delivering insight storytelling that actually changes roadmaps. I specialize in: Product Operations • VoC Program Management • AI-Powered Feedback Automation • Product Launch Readiness • Executive Reporting & Storytelling • Cross-Functional Collaboration • Survey Tooling (NPS, CES, CSAT) • Data Analysis (SQL, Looker, Tableau, Amplitude, FullStory, Databricks)