Nicole Warner

I’m a CAPM-certified project manager and operations professional with 5 years of experience building processes from the ground up in environments where they didn’t exist yet. At The World Art Group, I started as a customer service rep and worked my way up to project manager over five years — during that time, I built the SOPs that were adopted across 8 teams during a corporate integration, created the escalation framework that was later scaled company-wide, and was personally called in to lead a peak-season operations project that shipped 200–300 critical orders before a hard holiday deadline. I partnered with IT through monthly agile sprint meetings to ship a website ordering platform, a credit card payment system, and multiple internal tools that eliminated manual processes across the business. I also hold an AWS Certified AI Practitioner certification and work as an RLHF data annotator evaluating AI model outputs across text, audio, and video. I present on AI tools and workflows for communities totaling 20M+ members, and I build my own AI-powered applications through vibe coding. I specialize in process improvement, cross-functional collaboration, documentation development, and translating complex systems into clear guidance that teams can actually use. Looking for roles in project management, operations, or AI-adjacent positions where I can build, improve, and scale