Nicholas Pastore

I’m a customer service and operations professional with 20 years of experience in hospitality, retail, and management. My background includes management roles with Marriott hotels as well as six years as General Manager of Fran’s Cake & Candy Supplies. Throughout my career, I’ve managed daily operations, customer service, staffing, scheduling, payroll, inventory, budgeting, and problem resolution. I have extensive experience working directly with customers, handling escalated issues, processing and following up on orders, and making sure customers receive a positive experience. I’m comfortable working independently, managing multiple priorities, communicating through phone and email, and solving problems without needing constant direction. I also have experience with online orders, customer follow-up, vendor communication, website updates, and administrative tasks. I’m currently looking for a full-time remote opportunity in customer service, customer success, account management, or operations where I can bring my management experience and strong customer service background to a new team.