Ngozika

Customer Success professional with 7+ years of experience in B2B SaaS across Customer Success, Customer Support, and GRC. Experienced in managing the post sale customer lifecycle, helping SaaS companies increase retention, expansion, and customer lifetime value. Owned a portfolio of 80+ customer accounts, leveraging customer intelligence and product adoption insights to achieve 90% Gross Revenue Retention (GRR), reduce churn, and accelerate time to value. Strong cross functional partner to Product, Sales, Engineering, and Support, with expertise in security, compliance, and risk management that builds customer trust and drives long term business growth.