Ngang Diane

I am a customer service and sales professional with over 4 years of international hospitality experience in Dubai, where I supported customers, handled inquiries and complaints, managed calls and live chats, coordinated requests, and helped customers find appropriate solutions. I also have experience with appointment scheduling, follow-ups, sales communication, administrative support, and working with ticketing and communication systems such as Ravinate and Cisco. Two achievements I am proud of are successfully handling high volumes of customer inquiries while maintaining a professional and helpful customer experience, and building strong customer relationships by listening carefully, resolving concerns, and communicating solutions clearly. My hospitality experience also taught me how to stay calm under pressure, multitask, and work effectively with different types of customers. I am now looking for a remote role in customer support, chat or email support, appointment setting, sales support, virtual assistance, or customer success. I am particularly interested in a position where I can use my communication and problem-solving skills, continue learning new tools and technologies, and contribute to a team that values excellent customer service. I am comfortable communicating in both English and French and am available for remote work.