Natasha Andreil Johnson

I'm a Senior Technical Account Manager with 6 years' experience in post-sales implementations (serving 1:many client accounts) in regulated, compliance-driven environments. I bridge the gap between complex technical configurations and business outcomes for enterprise Mid-market and Enterprise portfolios. My focus is on refining operational processes through cross-functional collaboration, optimizing revenue, and ensuring compliance at scale. Hybrid Scope: While my primary focus is post-sales, I engage in pre-sales activities by conducting product demonstrations for new/existing clients and providing technical guidance for Sales and Customer Success. I also advise on optimal product configurations to accelerate deal velocity. Key Impact: Scale: Led 24–68 concurrent end-to-end implementations while managing 420+ technical requests quarterly, achieving 100% CSAT in 2024 (up from 71.2% in 2022). Revenue Protection: Recovered $1.2M in at-risk revenue through proactive project management and strategic collaboration. Risk Mitigation & Compliance: Expert in translating regulatory and compliance requirements into actionable project plans, with documented experience in risk assessment, investigation, and resolution. Stakeholder Communication & Strategy: Trusted advisor to executive stakeholders, internal teams, and partners—translating technical complexity into clear operational outcomes. Operational Style: I thrive in ambiguity, acting as the functional lead for cross-functional teams to drive product adoption. Known for mentoring peers, building SOPs from scratch, and serving as the primary escalation point for high-stakes technical issues. 📍 Casper, WY | 🌐 Fully Remote | ✈️ Travel up to 20% annually