Nancy Awkar

I’m a Customer Success and Operations professional with over 9 years of experience working with customers, partners and service operations across the UAE and KSA. Most recently, I worked remotely from Lebanon for BookMyPet, a Dubai-based marketplace. Since it was a startup, my role was quite broad and I worked across different areas, including customer support, supplier onboarding, partner management and day-to-day operations. I managed more than 400 partners across the UAE and KSA, making sure they were properly onboarded, supported and active on the platform. As the company grew, I also became involved in improving processes and solving operational issues, rather than just handling individual customer requests. I worked closely with Product, Engineering and Operations to identify recurring problems and find practical solutions. For example, I helped reduce listing errors by 85% and worked with the technical team on a new feature that allowed suppliers with multiple groomers to manage them under one account. So I’d say my experience has given me both the customer-facing side and the operational side. I’m comfortable managing relationships, solving problems, coordinating with different teams and looking at how we can improve the overall customer experience. I’m looking for a role where I can use my Customer Success experience while also taking ownership of operational problems and helping improve the customer experience as the business grows.