Nahed Nakhli

I am a Travel & Tourism Professional with extensive experience across operations, customer experience, business development, quality management and digital customer care. I currently work in destination management, where I coordinate travel operations, develop tourism products, manage B2B partnerships and coordinate sustainability initiatives. Previously, I managed customer service teams of over 100 people and worked on international digital customer care projects involving clients and technical teams across different countries. I have two achievements I am particularly proud of. First, I successfully coordinated complex digital customer care projects involving multiple international clients and cross-functional teams, including UAT, troubleshooting and implementation activities. Second, I developed and coordinated B2B partnerships and tourism products in Oman, including hotel partnerships, commercial agreements, quotations and digital distribution through OTAs. For my next remote role, I am looking for an international position where I can combine operations, customer experience, business development and digital technology. I am particularly interested in roles such as Operations Manager, Project Manager, Customer Success Manager, Business Development Manager or Account Manager, where I can take ownership, solve problems, coordinate stakeholders and contribute to continuous improvement. I value a remote environment that offers flexibility, collaboration and opportunities for long-term professional growth.