Muskan Sharma

Customer-focused professional with 2 years of experience in client-facing roles within a technology-driven environment, currently working closely with customers to resolve real-time technical and non-technical challenges and ensure a smooth service experience. Experienced in managing customer interactions across calls, chats, and emails, identifying recurring issues, coordinating with internal teams, and driving timely resolutions. Strong understanding of customer needs, relationship building, stakeholder communication, issue ownership, and cross-functional collaboration. I bring a combination of customer-facing experience, product knowledge, analytical problem-solving, and a proactive approach to improving the overall customer experience. Seeking opportunities in Customer Success, Client Success, or Client Relationship Management where I can build long-term customer relationships, understand business needs, drive customer satisfaction and adoption, and contribute to customer retention and growth.