Muneeb Ahmad

I am a results-driven sales and customer retention professional with over 4 years of experience in high-volume call center and outbound sales environments. I have a strong track record of handling 75+ calls daily while consistently meeting or exceeding performance targets, QA standards, and conversion goals across both B2C and B2B roles. Most recently, I worked as a Retention Sales Representative at Terminix, where I managed inbound customer retention calls, resolved service issues, and successfully cross-sold services such as termite control, insulation, and mosquito treatments. Prior to that, I worked at Weed Man as a Sales Representative, where I conducted outbound calls to homeowners, booked appointments, and upsold seasonal lawn care packages. Earlier in my career at Arrive Logistics, I handled B2B outbound sales calls, focusing on account retention, competitor targeting, and revenue growth through upselling freight services and additional shipping lanes. I also have experience in market research at Nicholas Research, where I developed strong communication and data accuracy skills through structured outbound surveys. I am highly experienced with CRM systems such as Salesforce, along with tools like Five9, RingCentral, MS Teams, and Slack. I thrive in fast-paced, metric-driven environments and excel at objection handling, customer engagement, and revenue generation. I am currently seeking a remote sales, retention, or customer success role where I can continue to leverage my experience in high-volume communication, relationship building, and performance-driven sales execution