Mumba Matafwali

PROFILE SUMMARY Customer Service-oriented professional with extensive experience in banking, sales, and operations. Proven track record of providing excellent customer service, resolving issues, and meeting sales targets. A versatile,analytical and hard working individual withhands on approach. Excellent negotiation skills. Proven ability to manage and complete tasks in timely manner with meticulous, attention to detail. I am highly self-motivated with aim to advance my career to the highest peak possible. COMPETENCIES - 13+ years of experience in various professional roles. - Customer service and relations - Sales and marketing - Banking operations and compliance - Leadership and team management - Problem-solving and analytical skills - Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and banking systems