Muhammed Jaszuen Istuezen

I am a Senior Operations and Backoffice Specialist with 15+ years of experience across customer operations, order management, booking operations, quality assurance, training and team support. Throughout my career, I have worked with international companies and projects across travel, telecommunications, e-commerce and customer service. My experience includes independently handling complex operational cases, investigating system and booking discrepancies, managing customer and partner data, processing orders and payments, coordinating with internal and external stakeholders, and resolving issues from start to finish. I am highly experienced with remote work and tools including Zendesk, HubSpot, SAP, Microsoft Office, Teams and various booking and CRM systems. I also use AI in my daily workflow to structure information, research solutions, summarize complex cases, improve documentation and written communication, and increase efficiency while always reviewing the final output myself. I am a native German speaker with professional English proficiency and have experience working in international remote teams. I am now looking for a long-term remote freelance or contractor role in Operations, Backoffice, Customer Operations, Order Management or Data Operations where I can take ownership, solve problems independently and contribute to improving processes.